Refund policy
Here at Desks for Backs, we aim to provide high-quality products at competitive prices.
We understand as a consumer you may change your mind and Desks for Backs is here to help you. An overarching return policy we can offer an exchange or refund claim provided that:
- It is not covered by specific manufacturing return policies specified below
- You return the item within 30 days of purchase
- You provide proof of purchase
- The item must be in a re-saleable condition, in an unused, new or the same condition as when shipped and upon delivery
- In its original unbroken packaging
- It is not a sale item
Given the nature of some of the products sold please note that once items have already been assembled and in use, unfortunately, we cannot re-sell them. In this case, we cannot accept the return of the goods due to a change of mind or having no use for it. If you are unsure please contact our team. We will happily work through it with you.
Although free shipping may be offered, this is not covered for returns. Therefore, for all returns, the cost of shipping and other related costs is to be borne by the customer.
We recommend considering using a trackable shipping service or purchasing shipping insurance. We can organise shipping for you but this cost will be deducted from the refundable amount.
Return of the goods by the customer shall be at the customer’s risk until the goods are back in our hands. The expense of the return shall be borne by the customer.
Refunds will only be issued to the original payment type that you use when placing your order, once the order has been received at our end.
We also may require a government-issued form of identification to be presented at the time of the return. This is to confirm your identity and will only be used at the time of return for verification and processing the return. Your license number and date of birth will not be recorded; however, we will record your name, postal address, phone number and email address.
Desks for Backs reserves the right to decline an exchange or refund where a fault is caused by misuse or neglect.
For individual supplier products please refer below:
Standesk/Office Portfolio
With all Standesk and Office Portfolio products, a 14-day return policy is offered. This is after 14 days have passed since your purchase, we can’t offer an exchange or refund. Due to the nature of the items they can not be resold once they have been assembled and used. Therefore, returns of the goods due to changing of mind or having no use for it will not be accepted in these cases.
Fellowes
A Return Authorisation (RA) Number must be obtained for all returned goods. RA Numbers are issued by Fellowes (we will coordinate this with Fellowes). Goods returned without an RA number will be refused and returned to the Customer. 15% is charged for repacking and handling on all returns. Transportation charges are deducted from credit if Goods are collected. Goods must be returned within 6 months from the date of purchase. Due to the nature of filters, these types of products cannot be returned or refunded. Upon opening the packaging, it automatically becomes non-refundable.
How to return your items
Firstly, get in touch with our team by emailing returns@desksforbacks.com.au or calling our team, and we can inform you of the process from there.
Once your return has been received, we will send you an email to notify you that we have received your returned item.
The item will then be inspected.
If you are approved for a refund or replacement, you will be notified, and the refund will be processed and returned to your original payment.
Manufacture Assistance
If you require any assistance with the items themselves. It may be wise to contact the manufacturers directly as they could provide a swifter assessment and can walk you through if any issues have arisen with your purchased item.
Delivery and Damages
We are not a delivery service and are not responsible or reliable for the couriers' actions. We are not liable for any loss or damage howsoever arising from any circumstances of any failure to deliver or for the delay in delivery arising from any circumstances of whatsoever nature which are outside our control including in particular but without limiting the generality of the foregoing fire, flood, explosion, strike, lockout or other industrial act or dispute or the breakdown of, or accident to plant, unavailability or shortage of raw material, labour, power supplies or transport facilities, or act of God, or any order or direction of any local, state or federal government or Government Authority or instrumentality.
As the customer, you shall not be relieved of any obligation to accept or pay for goods by reason of any delay in delivery or dispatch. We reserve the right to deliver in instalments, and each instalment shall not entitle the customer to repudiate the contract.
Delivery times are estimates only and we shall not be liable for late delivery or non-delivery and under no circumstances are we liable for any loss, damage or delay occasioned to the customer arising from late or non-delivery or late installation of the goods.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@desksforbacks.com.au and we will process an insurance claim on your behalf. Please submit a written claim within 7 days of delivery, after which the goods are deemed to be accepted by the buyer.
Cancellations & Refunds
All orders cancelled after 24 hours are subject to a $50 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment type that you use when placing your order, once the order has been received at our end.